I paid but my balance has not arrived

1. 1Reload the balance page. Confirmation usually arrives within seconds to minutes.
2. 2Check the email from the payment provider to confirm the payment actually succeeded.
3. 3If a subscription just renewed, the monthly credit grant runs hourly, so it can take up to an hour.
4. 4If fifteen minutes pass with nothing, contact support.

When contacting support, include your account email and the receipt from the provider. Those are the two things we need to match it up, and sending them up front saves a round trip.