Microdrama Help CenterTroubleshooting
The error messages people actually hit, and what to do about each one.
Articles in this collection
- What the common error messages meanThe error codes users hit most, what each one means, and the next step.
- My job is stuck or never finishesA hung job is released automatically after five minutes. Credits for failed jobs come back on their own.
- My image or video was blocked by the content filterThe AI model refuses some prompts and reference images. Credits are refunded, and rewording usually fixes it.
- I paid but my balance has not arrivedBalances land once the payment provider confirms to us, not when you close the checkout tab.
- The captcha will not load or keeps failingUsually an ad blocker or an office network. Try another network or a private window with no extensions.
- A video will not playVideo only plays once processing finishes. If everything else plays and one does not, it is most likely still processing.