Refund Policy

1. Scope

This policy applies to all purchases you make on the Microdrama AI Services, namely AI Credits consumed by production processes, Coins used by viewers to unlock paid episodes, and VIP subscriptions.

Purchases made through an app store or third-party intermediary are subject to that party's own refund policy, and refund requests must be made directly to them.

2. Nature of Digital Products and General Principle

What we supply is a digital product and computing capacity consumed on the spot. When you run a production command, graphics processing resources and calls to third-party AI model providers are genuinely expended at that moment, and we cannot recover those costs from the providers.

For that reason, as a general principle purchases on the Services are final and non-refundable, except in the circumstances expressly set out in Sections 4 to 6 of this policy, or where a refund is required by applicable law.

Dissatisfaction with the quality of AI output, for example because a video did not match what you pictured, a visual style felt wrong, or a character did not appear as you hoped, is not a ground for refund. The variable nature of output is explained in the Terms of Service before you purchase.

3. AI Credits

AI Credits consumed by a production process cannot be refunded or restored, including where you delete the resulting work.

Unused AI Credits cannot be converted to cash, transferred to another account, or exchanged for Coins. Credits included with a subscription plan and allocated each period expire at the end of that allocation period if unused, unless stated otherwise on the plan page.

If we terminate your account for breach of the Terms of Service, any remaining Credits on that account are forfeited and non-refundable.

4. Coins

Coins you have spent to unlock an episode cannot be refunded, because access to that episode has been delivered and the revenue share to the creator has been recorded.

Unused Coins can be refunded only where a system failure occurs as described in Section 6, where a duplicate transaction occurs, or where the Services are permanently discontinued as described in the Terms of Service.

If an episode you unlocked is later removed by us for breaching the Community Guidelines, we will return the Coins you spent on it to your Coin balance. This return takes the form of balance, not cash.

5. VIP Subscriptions

VIP subscriptions are charged in advance for the period you select. You may cancel automatic renewal at any time in account settings. Cancellation takes effect for the following period, and you keep VIP benefits until the current period ends.

Fees for the period already running are not refunded pro rata, except where the Services suffer a major outage as described in Section 6, or where we permanently discontinue the VIP feature. If we discontinue the Services or the VIP feature, we will refund the unused portion of the fee pro rata, calculated daily.

If we increase subscription prices, the increase applies only from the next renewal period following notice of at least thirty calendar days, so that you can cancel before it takes effect.

6. Technical Failures, Duplicate Charges, and Billing Errors

We will refund or restore your balance in the following circumstances. First, your payment was successfully debited but Credits, Coins, or VIP status did not reach your account. Second, a duplicate transaction occurred for the same purchase because of a system error. Third, a production process failed because of an error on our side, so Credits were deducted without producing usable output. Fourth, you were charged after your subscription cancellation was successfully recorded.

For production failures, restitution is given as Credits returned to your account balance, because that is the fastest way to let you re-run the process. For duplicate transactions and billing errors, refunds are made in money to the original payment method.

Failures caused by inputs that breach our rules, by network problems on your side, or by moderation rejecting infringing content do not fall into this category.

7. How to Submit a Request

Send your request to support@microdrama.id from the email address registered to your account, with the subject Refund Request. Include your account name, the transaction date and amount, the order number or payment evidence, the type of purchase, and a short description of the problem together with screenshots if available.

Requests are best submitted within fourteen calendar days of the transaction date or of the moment you discovered the failure, so that we can still trace system records and reconcile them with the payment provider. Requests made after that period will still be reviewed, but tracing may be limited.

We will provide an initial response within seven working days of receiving a complete request, and communicate our decision and its reasons in writing.

8. Timing and Method of Refund

Refunds in the form of Credit or Coin balance are processed within three working days of the request being approved.

Refunds in money are made to the original payment method you used. After we issue the refund instruction, funds are generally received within seven to fourteen working days depending on the payment provider, issuing bank, and payment channel. Timing on the provider and bank side is outside our control.

Refunds are made in Indonesian Rupiah at the amount recorded on the original transaction. Differences arising from exchange rates, bank administration fees, or payment channel fees are not our responsibility.

9. Requests We Decline

We may decline a refund request where the purchase has been fully consumed and no system failure occurred; where the request rests only on dissatisfaction with the quality of AI output; where there are signs of abuse, such as a repeated pattern of purchases followed by refund requests; where the account concerned is found to have breached the Terms of Service; or where the request comes from someone other than the registered account holder.

Declines are communicated in writing with reasons. You may request one review, including any additional information or evidence.

10. Payment Disputes and Creator Earnings

If you raise a chargeback directly with your bank or card issuer without contacting us first, we may temporarily suspend your account access until the dispute concludes, in order to prevent abuse.

A refund on a transaction that has generated creator earnings will correct the related earnings record. Where those earnings have not yet been paid out, the correction is applied to the pending balance. Where they have been paid out, the correction is applied against the next payout.

11. Your Rights as a Consumer

This policy does not reduce the rights guaranteed to you by Law Number 8 of 1999 on Consumer Protection or other mandatory law. Where a provision of this policy conflicts with those rights, the applicable law prevails.

If the resolution we offer is not satisfactory, you may pursue the consultation process set out in the Terms of Service, or complain to the Consumer Dispute Settlement Body or another competent authority.

This English text is a translation provided for convenience. The Indonesian version of this document is the binding version, and it prevails in the event of any difference in interpretation.